For Standard delivery the charges are weight based and cover all items sold on this site
All items are tracked and you will be provided with the relevent order tracking number
- upto 1kg – £5.00
- upto 2kg – £5.50
- upto 7kg – £7.50
- upto 12kg – £8.00
- upto 13kg – £9.20
- upto 15kg – £10.40
- upto 16kg – £11.60
- upto 19kg – £13.40
- upto 21kg – £14.80
- upto 23kg – £16.00
- upto 24kg – £16.60
- upto 25kg – £17.50
- upto 35kg – £24.00
- upto 61kg – £39.00
- upto 72kg – £45.00
Please note standard UK deliverys are dispatched within 2 – 5 working days of recieving your order and payment confirmation.
If you require express delivery please choose the Parcel Force option at the check out.
For International delivery please contact us on firstname.lastname@example.org and we will endvor to organise the most cost effective solution for you.
We hope you are delighted with your purchase from My Maison. However, if you would like to return any items or your purchase is unsuitable (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition. To receive a refund you must return the goods to us within 28 days of delivery.
In order to arrange a refund, return or exchange, you will require a returns authorisation code. You can obtain this by simply completing the returns form provided under customer service section of this website. You will receive a reply with a returns authorisation code that you will need to quote on all subsequent correspondence and instructions on how to proceed with the product return.
All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.
If returning by post, the parcel and its contents are your responsibility until they are received at our Distribution Centre. The cost of returning the goods is at your expense. This does not affect your statutory rights.
We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. My Maison Designs Ltd is not responsible for returned goods being lost or damaged in transit.
* Restrictions – we are unable to offer a refund or exchange on gift vouchers
Please note that your original delivery charges will not be refunded.
In the unlikely event that your order arrives damaged, please email email@example.com or call 020 8870 9971 immediately. We advise you to check your purchase as soon as it is delivered.
We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.